Refund policy

Every piece is made by hand, and I want you to love what you ordered. If something isn't right, here's how returns work.

Returns

You can return items from the shop within 14 days of delivery for a refund. Items need to be unused, unwashed, and in the condition you got them, with the care tag still attached.

To start a return, email me at kmgibbs5525@gmail.com with your order number, and I'll send you the return address. Please don't mail anything back until you've heard from me.

Return shipping is paid by the customer unless the item arrived damaged or I sent the wrong thing.

What can't be returned

• Custom and personalized orders
• Sale items
• Gift cards

Damaged or wrong items

If your order arrives damaged or isn't what you ordered, email me within 7 days of delivery with your order number and a photo. I'll replace it or refund you in full, shipping included.

Exchanges

The fastest way to get something different is to return what you have and place a new order.

Refunds

When your return arrives, I'll check it and email you. Approved refunds go back to your original payment method, and your bank may take a few business days to post them. If it's been more than 10 business days since I approved your refund and you still don't see it, email me.

Handmade differences

Each piece is crocheted by hand, so small differences from the photos, like a slightly different shade or size, are normal. They aren't defects. They're part of what makes each piece one of a kind.